Frequently Asked Questions
Minimum orders, grading, VAT, shipping and warranty — the questions B2B buyers actually ask.
Ordering & Minimums
4 questions
Our minimum order is 5 units. We work with buyers ordering anywhere from 5 to 4,000+ units per order. There is no maximum order size.
Complete our short questionnaire on the Stock & Pricing page to receive a personalized stock list. Your dedicated account manager will then guide you through the ordering process. Payment is by bank transfer before shipment.
Absolutely. Our office is open for B2B client visits Monday-Friday, 10:00-18:00 CET. Address: Jaromírova 576/34, 128 00 Praha 2. No appointment needed, but we recommend calling ahead for large inspections.
Yes. We recommend starting with a small sample order (5–20 units) to verify our grading standards before committing to larger volumes. Many of our long-term clients started this way.
Grading & Quality
4 questions
Only Activated units are unboxed and activated but never used: 100% battery health and complete original packaging. Think of a new phone that was opened, activated, and resold. It is the closest thing to a brand-new device without the brand-new price.
A / A- devices are used handsets, handset only: original parts, nothing refurbished, battery health 80 to 100%. AB (changed parts) devices are A / A- units we repaired, usually with a new display that shows no warning message and a new battery. Both grades are fully functional and pass the full 60-point inspection.
Every device undergoes a 4-stage process: (1) Visual inspection under professional lighting, (2) Automated 60-point software diagnostics testing all hardware, (3) Manual functional testing by a trained technician, (4) Cleaning, factory reset, and individual packaging.
Every device goes through a 4-stage testing process including automated BlackBelt360 diagnostics and a manual 60-point inspection. We grade honestly — what you order is exactly what you receive, every time.
Pricing & VAT
4 questions
Marginal VAT (also called the margin scheme) means that VAT is only applied to our profit margin, not the full selling price. For B2B buyers in the EU, this typically results in significantly lower effective VAT costs compared to standard VAT invoicing. We can provide detailed documentation for your accountant.
No. Our pricing is provided directly to registered B2B clients via our daily updated stock list. Prices vary based on model, grade, quantity, and market conditions. Complete our questionnaire to receive current pricing.
We invoice in EUR for international clients and CZK for Czech clients. Bank transfer is the standard payment method, required before shipment.
Yes. Pricing is tiered based on order volume. Larger orders (100+ units) receive better per-unit pricing. Your account manager will provide a volume-based quote.
Shipping & Logistics
3 questions
We ship to all EU countries plus Norway, Switzerland, and the UK. Our primary markets are Czech Republic, Slovakia, Poland, Hungary, Germany, Austria, and Romania. For other destinations, contact us directly.
Standard EU delivery via DHL or PPL Express takes 1–3 business days from our Prague premises. Express options are available for urgent orders.
Each device is individually packaged after cleaning and factory reset. Bulk orders are packed in secure shipping boxes with appropriate padding. We can accommodate custom packaging requirements for larger orders.
Returns & Warranty
3 questions
All devices come with a 30-day warranty from the date of delivery. This covers functional defects not related to physical damage caused after delivery.
Use the Warranty Claim form on our website, or contact your account manager directly. Fill in the device IMEI, invoice number, delivery date, and a description of the issue. We process all claims within 3 business days — replacement device or full refund, your choice.
If devices don't match the stated grade, we will replace them or issue a credit note. Our grading is transparent and we stand behind our standards. In practice, this is extremely rare given our testing process.
Returns & Warranty (RMA)
We sell used iPhones to resellers across the EU. Every order carries a 30-day functional warranty. This page tells you exactly what is covered, how to file a claim, and how fast you get a resolution.
Warranty
How long is the warranty and when does it start?
30 days, starting from the date the order is delivered to you.
What does the warranty cover?
Full device function. Every working feature is covered: Face ID and Touch ID, True Tone, cellular and Wi-Fi, all cameras, speakers and microphones, charging, and the rest. If a function does not work as it should, it is a valid claim.
Is anything excluded?
No functional exclusions. The only thing that voids a claim is opening or repairing the device yourself. Cosmetic condition is set by the grade you ordered, not by the warranty, so wear that matches the grade is not a defect.
Does the warranty differ by grade?
No. Every grade carries the same 30-day warranty, including AB (changed parts) units that ship with a new display or battery. Same cover, same terms.
What about battery health?
Every device ships with battery health of 80% or higher. If a unit arrives below 80%, we resolve it with a credit toward a new battery or a unit-for-unit swap.
Filing a claim
How do I file an RMA?
Through the RMA form on this site. You need three things: the device IMEI, the invoice number, and a short description of the fault. Each claim covers a single invoice — if your units come from multiple invoices, file a separate RMA for each.
Do I need approval before sending the device back?
No. File the claim in the form, print the RMA sheet it generates, attach it to the parcel, and ship right away. There is no waiting for an RMA number.
How long do I have to file a claim?
The device must be sent back to us within 30 days of delivery.
Who can file the claim?
Your company, as our direct customer. Even if you have resold the device on, the claim comes to us through you, not through your end customer.
Shipping and return condition
Where do I send returns?
To our premises: Jaromírova 576/34, 128 00 Praha 2, Czech Republic. Pack the device safely and return it in the condition it reached you.
Who pays for shipping?
You cover shipping to us. We cover shipping the replacement or repaired unit back to you.
What do I need to do before sending a device?
Remove Find My, sign out of iCloud, and clear any passcode, MDM profile, or carrier lock. A device that arrives still locked cannot be processed: it waits here until you unlock it, or we send it back.
Can I open the device to check it myself?
No. Do not open or attempt to repair the device. Opening it voids the claim.
Are there customs or VAT charges on returns?
No. Warranty returns within the EU carry no customs duty or VAT.
Resolution
How will my claim be resolved?
By one of four outcomes: a replacement, a repair, a credit note, or a refund. Most claims we settle by swapping the unit for another from stock.
How fast is a claim resolved?
Usually 3 to 10 days from when your unit reaches us, depending on stock. The contractual maximum is 30 days, and in practice we settle claims well inside that window.
If you replace the device, do I get the same model and grade?
Yes. A replacement is the same model and the same grade.
How do refunds work under the margin VAT scheme?
By the statutory route for the §90 margin scheme: a credit note and a refund of the amount, handled so it reconciles cleanly on both sides.
Volume and batches
Is there a limit on how many units I can claim?
No cap. You can claim any unit that has a fault.
Do I return the whole batch or only the faulty units?
Only the faulty units. Keep the rest of the order.
Can I return units I simply changed my mind about?
No. Returns without a defect are not accepted.
Specific cases
A device is iCloud or Find My locked.
That is a valid claim. Before you return it, remove the lock. A unit that arrives still locked waits here until it is unlocked, or it is sent back unprocessed.
A device shows a blacklisted, stolen, or financed IMEI.
That is a valid claim. File it like any other RMA.
I received the wrong grade, model, or storage.
We make it right with a discount that matches the issue, or by refunding the price difference between the model or storage you ordered and the one you received.
A unit is missing from my delivery.
We ship the missing unit to you at our cost.
Still have questions? Contact us at filip@ffwholesale.cz
Our team is available Monday-Friday, 10:00-18:00 CET.