Question 1

What is the minimum order quantity?

Accepted Answer

Our minimum order is 5 units. We work with buyers ordering anywhere from 5 to 4,000+ units per order. There is no maximum order size.

Question 2

How do I place my first order?

Accepted Answer

Complete our short questionnaire on the Stock & Pricing page to receive a personalized stock list. Your dedicated account manager will then guide you through the ordering process. Payment is by bank transfer before shipment.

Question 3

Can I visit the office before ordering?

Accepted Answer

Absolutely. Our office is open for B2B client visits Monday–Friday, 9:00–17:00 CET. Address: Jaromírova 576/34, 128 00 Praha 2. No appointment needed, but we recommend calling ahead for large inspections.

Question 4

Do you offer sample orders?

Accepted Answer

Yes. We recommend starting with a small sample order (5–20 units) to verify our grading standards before committing to larger volumes. Many of our long-term clients started this way.

Question 5

What does Premium Stock grade mean?

Accepted Answer

Premium Stock is our top tier: open-seal, activated units in as-new condition — within 14 days of activation, or otherwise like brand new — with 100% battery health and no visible wear. They're fully functional and the closest thing to a brand-new device, ideal for premium and near-retail channels.

Question 6

What do A / A- and AB / B grades mean?

Accepted Answer

A / A- devices are like-new to lightly used, with light everyday signs of use at most — the workhorse grade for mainstream end-customer resale. AB / B devices are genuinely used, with visible dents and scratches, best for price-sensitive markets and repair-and-resale. Both are fully functional, with 100–80% battery health and no Service warning.

Question 7

How does Mix grade work?

Accepted Answer

Mix lots blend grades in fixed proportions — approximately 45% A, 45% AB, and 10% B — but are priced at B grade. You pay the B price and receive mostly A/AB quality, so the composition always works in your favor.

Question 8

What is your testing process?

Accepted Answer

Every device undergoes a 4-stage process: (1) Visual inspection under professional lighting, (2) Automated 60-point software diagnostics testing all hardware, (3) Manual functional testing by a trained technician, (4) Cleaning, factory reset, and individual packaging.

Question 9

How do you ensure consistent quality?

Accepted Answer

Every device goes through a 4-stage testing process including automated BlackBelt360 diagnostics and a manual 60-point inspection. We grade honestly — what you order is exactly what you receive, every time.

Question 10

What is Marginal VAT and how does it benefit me?

Accepted Answer

Marginal VAT (also called the margin scheme) means that VAT is only applied to our profit margin, not the full selling price. For B2B buyers in the EU, this typically results in significantly lower effective VAT costs compared to standard VAT invoicing. We can provide detailed documentation for your accountant.

Question 11

Are your prices listed publicly?

Accepted Answer

No. Our pricing is provided directly to registered B2B clients via our daily updated stock list. Prices vary based on model, grade, quantity, and market conditions. Complete our questionnaire to receive current pricing.

Question 12

What currency do you invoice in?

Accepted Answer

We invoice in EUR for international clients and CZK for Czech clients. Bank transfer is the standard payment method, required before shipment.

Question 13

Do you offer volume discounts?

Accepted Answer

Yes. Pricing is tiered based on order volume. Larger orders (100+ units) receive better per-unit pricing. Your account manager will provide a volume-based quote.

Question 14

Which countries do you ship to?

Accepted Answer

We ship to all EU countries plus Norway, Switzerland, and the UK. Our primary markets are Czech Republic, Slovakia, Poland, Hungary, Germany, Austria, and Romania. For other destinations, contact us directly.

Question 15

How fast is delivery?

Accepted Answer

Standard EU delivery via DHL or PPL Express takes 1–3 business days from our Prague premises. Express options are available for urgent orders.

Question 16

How are devices packaged for shipping?

Accepted Answer

Each device is individually packaged after cleaning and factory reset. Bulk orders are packed in secure shipping boxes with appropriate padding. We can accommodate custom packaging requirements for larger orders.

Question 17

What is your warranty policy?

Accepted Answer

All devices come with a 30-day warranty from the date of delivery. This covers functional defects not related to physical damage caused after delivery.

Question 18

How do I submit a warranty claim?

Accepted Answer

Use the Warranty Claim form on our website, or contact your account manager directly. Fill in the device IMEI, invoice number, delivery date, and a description of the issue. We process all claims within 3 business days — replacement device or full refund, your choice.

Question 19

What if the grade doesn't match what I ordered?

Accepted Answer

If devices don't match the stated grade, we will replace them or issue a credit note. Our grading is transparent and we stand behind our standards. In practice, this is extremely rare given our testing process.